Front Desk Representative
23 hours ago
We are seeking a Front Desk Agent to join our team at Home2 Suites Augusta. This is an exciting opportunity for someone who enjoys working with people and wants to be part of a dynamic hotel team.
About the Role:The successful candidate will be responsible for providing exceptional customer service, greeting guests, and ensuring their stay is memorable. Key responsibilities include registering guests, handling room reservations, operating the telephone switchboard, and maintaining accurate records.
Key Responsibilities:- Greet and welcome all guests in accordance with hotel standards
- Maintain a clean and organized front desk area
- Process guest arrivals, departures, and room changes efficiently
- Handle requests for information, mail, and messages in a courteous manner
- Provide information on hotel services, facilities, and local attractions
- Work collaboratively with colleagues to ensure seamless operations
- High School diploma or equivalent required
- Experience in hospitality or customer service preferred
- Ability to work varied shifts, including evenings, nights, weekends, and holidays
- Strong communication and problem-solving skills
- Familiarity with hotel software and systems
- A competitive salary range: $25,000 - $35,000 per year
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
Home2 Suites Augusta is a modern, extended-stay hotel that offers comfortable accommodations and a relaxed atmosphere. Our hotel is conveniently located near downtown Augusta and the Augusta National Golf Club. We are committed to providing exceptional customer service and creating a welcoming environment for our guests.
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