Hotel Operations Specialist

1 day ago


Augusta, Maine, United States Home2 Suites Augusta Full time
About the Position:

This Front Desk Agent role is an exciting opportunity for someone who wants to work in a fast-paced environment and make a positive impact on our guests' experiences. As a member of our hotel team, you will be responsible for providing exceptional customer service, handling guest requests, and maintaining accurate records.

Responsibilities:
  • Greet and register guests upon arrival
  • Process room reservations and key cards
  • Operate the telephone switchboard and handle guest inquiries
  • Maintain accurate records and reports
  • Collaborate with colleagues to resolve issues and improve processes
Requirements:
  • High School diploma or equivalent required
  • Experience in hospitality or customer service preferred
  • Ability to work varied shifts, including evenings, nights, weekends, and holidays
  • Strong communication and problem-solving skills
  • Familiarity with hotel software and systems
Estimated Salary:

$32,000 - $42,000 per year

Benefits:
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan
About Us:

Home2 Suites Augusta is a modern, extended-stay hotel that offers comfortable accommodations and a relaxed atmosphere. Our hotel is conveniently located near downtown Augusta and the Augusta National Golf Club. We are committed to providing exceptional customer service and creating a welcoming environment for our guests.



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