Patient Access Coordinator

2 weeks ago


Philadelphia, Pennsylvania, United States Jefferson Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Navigator to join our team at Jefferson Health. As a Patient Navigator, you will play a critical role in facilitating patient access to colonoscopy services, including direct access colonoscopy. You will work closely with physicians, clinical support staff, and administration to improve the rates of successful colonoscopy in patients indicated for the procedure, increase adherence to colonoscopy prep, and decrease the number of cancellations and no-shows for the procedure through educational programs and outreach.

Key Responsibilities
  • Oversee the screening and scheduling process to ensure proper placement of patients into either direct-access programs or scheduling for a visit with a gastroenterologist;
  • Screen patients using a predetermined protocol to identify those who require additional support and/or education on the importance of screening for colon cancer;
  • Assist with program development and implementation of algorithms to get patients who need to have a colonoscopy scoped through education and removal of barriers;
  • Educate patients about the colonoscopy procedure and colonoscopy prep;
  • Conduct reminder phone calls to patients scheduled for direct-access colonoscopy;
  • Track data on a range of measures related to colonoscopy;
  • Work with referring physicians in and outside of Jefferson to facilitate and maintain effective communication;
  • Work with the referring physician practice staff to increase the percentage of colonoscopies in patients indicated for the procedure.
Requirements
  • High school diploma, some clinical training/BS in a health-related field preferred;
  • One to two years of experience in a medical setting preferred;
  • Some formal clinical training (Medical Assistant, LPN) preferred;
  • Experience in program development/educational programs;
  • Knowledge of general office practice and medical terminology;
  • Proficiency in computerized scheduling;
  • Familiarity with office equipment use and maintenance;
  • Excellent communication and interpersonal skills;
  • Customer service orientation;
  • Excellent organizational skills and attention to detail;
  • Ability to problem-solve and perform multiple tasks simultaneously.
Conditions of Employment

Covid vaccination is a requirement for employment at Jefferson Health for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated, you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.



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