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Field Service Technician II

2 months ago

Scottsdale Arizona, United States Canon Solutions America, Inc. Full time
About the Role:

As a Field Service Technician II at Canon Solutions America, Inc., you will have the opportunity to utilize your technical skills to provide exceptional support to our valued customers. This role requires a strong understanding of technical procedures and the ability to diagnose and resolve complex issues.

Your Impact:
  • Diagnose and troubleshoot technical issues with Canon-supported products using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
  • Properly maintain all technical information, field service reports, expense reports, and Canon property assigned.
  • Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
  • Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.
About You:

We are seeking a dedicated individual with:

  • A high school diploma, GED, or equivalent experience, plus 1 to 2 years of related experience.
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview:

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.