Retail Customer Service Representative

2 weeks ago


Coon Rapids, Minnesota, United States FedEx Full time
Job Summary

The Store Consultant - Customer Service role at FedEx Office is a dynamic position that requires a customer-focused individual to deliver exceptional service to all customers. As a key member of our retail team, you will utilize consultative skills to anticipate customer needs, suggest alternatives, and provide solutions to meet their expectations.

Key Responsibilities
  • Provide outstanding customer service by using consultative skills to understand each customer's individualized need
  • Recommend appropriate FedEx Office products and services to customers
  • Take complex customer orders using order systems and provide accurate pricing information
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Maintain a safe, clean, and orderly retail store environment
  • Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
  • Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
Working Conditions

The Store Consultant - Customer Service role requires the ability to stand during entire shifts, excluding meal and rest periods. You must also be able to move and lift 55 pounds, bend/twist at the waist and knees, and communicate effectively with customers, vendors, and other team members.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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