Retail Customer Service Representative

2 weeks ago


Coon Rapids, Minnesota, United States FedEx Full time
Job Summary

The Store Consultant is a customer-focused team member who consistently delivers a positive experience to all customers. They utilize consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role requires knowledge of all areas of the Store's business, including print, signs & graphics, and shipping.

Key Responsibilities
  • Take orders, coordinate activities in the Store, and provide pricing and product information
  • Recommend appropriate FedEx Office products and services
  • Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, and manage the production queue and output
  • Manage complex projects, retail supply, and complete assigned tasks based on priority
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
Working Conditions
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability to perform work activities requiring cooperation and instruction

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.



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