Product Manager

2 days ago

Santa Clara, California, United States ServiceNow Full time
Job Title: Product Manager - Conversational AI Experiences

ServiceNow is seeking a Product Manager to spearhead the development and evolution of our Now Assist Conversational AI Experiences product. As the Product Manager, you will lead the strategy, development, and execution of product features, ensuring they align with outcome of driving deflection for our customers.

Key Responsibilities:
  • Define and communicate a strategic roadmap for the Now Assist Conversational AI product.
  • Manage the product backlog by prioritizing features, defining user stories, and establishing acceptance criteria that align with user needs and market demands.
  • Collaborate with cross-functional stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth.
  • Work closely with engineering and design teams to ensure timely and efficient product delivery, proactively resolving any issues or dependencies that arise.
  • Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge.
  • Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings.
Qualifications:
  • A Bachelor's degree in Computer Science, Business, or a related field; an MBA is preferred.
  • 8+ years of experience in product management, particularly with conversational AI interfaces, chatbots, or virtual agents.
  • A proven track record of successfully launching and managing technology products that resonate with users.
  • Deep knowledge of conversational AI, natural language processing (NLP), LLMs and user interface design principles.
  • Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
  • Strong analytical, problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities.
  • The ability to think strategically while effectively managing day-to-day product execution.

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