Operations Supervisor I/II Manager
1 month ago
First National Bank Alaska is seeking an experienced Operations Supervisor I/II to oversee and direct the primary function of bank operations at our Muldoon Branch. As a key member of our team, you will be responsible for ensuring a consistent high-quality customer service experience, training and coaching Universal Tellers and/or Personal Bankers, and working closely with the Branch Manager to meet critical timelines.
Key Responsibilities:- Promote exceptional customer service through coaching and mentoring, and ensure a positive branch experience.
- Develop and implement training programs to further the career development of branch staff.
- Engage with customers to build and deepen relationships, promoting all areas of the bank to retain and expand the branch's deposit portfolio.
- Supervise daily branch operations to comply with bank policy, procedures, and banking regulations.
- Act as a digital expert, communicating and demonstrating the bank's products and services to customers.
- Collaborate with management and personal bankers to develop new business and promote the bank's One Solution approach.
- Maintain branch security and minimize losses and/or risk.
- Research and resolve out-of-balance conditions, customer discrepancies, and errors.
- Perform other work-related duties as assigned by supervisor.
- Bachelor's degree in business, accounting, or finance, and two years of bank operations/deposit experience, or four years of related experience, or an equivalent combination of education/training and experience.
- Strong customer service experience and six months in a lead or supervisory capacity.
- Preferred: Sales experience.
- Word processing and spreadsheet software experience required.
- Ability to handle confidential information, frequent deadlines, and time constraints.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, customers, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Regularly required to talk and hear.
- Frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
- Occasionally required to stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 50 pounds.
- Work environment is usually moderate.
- Some overtime and weekend work may be required.
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Operations Supervisor I/II
1 month ago
Anchorage, Alaska, United States First National Bank Alaska Full timeOperations Supervisor I/IIFirst National Bank Alaska is seeking an experienced Operations Supervisor I/II to join our team at the Muldoon Branch. As a key member of our operations team, you will be responsible for overseeing and directing the primary function of bank operations, ensuring a consistent high-quality customer service experience.Key...
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