Account Manager

4 weeks ago

Middlebury, Indiana, United States Riteway Bus Service, Inc. Full time

The Account Manager at Riteway Bus Service, Inc. is responsible for developing and maintaining strong customer relationships. This role involves ensuring excellent customer care, from sales prospecting and consultation to trip documentation and service execution. The Account Manager will interact and communicate effectively with personnel within and outside the company, handling customer inquiries and resolving service issues in a timely and professional manner.

Key Responsibilities:
  • Primary point of contact for customers, owning the sales cycle from prospecting to closing and confirming trips.
  • Operational success through team collaboration and/or hands-on completion, including site surveys, driver and vehicle scheduling, dispatching, and safety protocols.
  • Develop and maintain positive relationships with retail and corporate customers to achieve top-notch customer satisfaction.
  • Enter trip and client information into computer systems and complete paperwork accurately and with a sense of urgency.
  • Become knowledgeable about all vehicles, available services, DOT regulations, safety protocols, and other requirements that apply to the services provided.
  • Represent Riteway Bus Service, Inc. at off-site events and visit customer sites for staging of moves as needed.
  • Track travel and booking activities in the system to ensure accuracy regarding trips or services.
  • Monitor phones and email for customer requests and follow-up within established timeframe.
  • Work directly with internal staff and external customers to address and resolve service issues in accordance with defined policy and customer satisfaction.
  • Work towards a path of advancement to Senior Account Manager and take advantage of internal opportunities.
Requirements:
  • Minimum of two years prior experience in a customer service and sales role.
  • Demonstrated ability to use computers to input, store, and retrieve information, with familiarity with Microsoft Office.
  • Ability to communicate effectively through excellent oral, written, and listening skills to clearly convey information to others.
  • Demonstrated ability to work well with others collaboratively in a team environment.
  • Displays a sense of urgency and provides information to clients in a professional manner and in a timely fashion.
  • Flexible to proficiently handle both sales and operational tasks as needed.
  • Able to simultaneously handle multiple tasks and prioritize workload.
  • Composure in a fast-paced environment.
  • Attention to details is an absolute must.
Competencies:
  • Initiative: Demonstrates initiative to pursue work with energy in order to achieve results.
  • Adaptability: Easily responds to expected or unexpected changes and adjusts accordingly.
  • Customer Focused: Follows through on activities to meet or exceed customer expectations.
  • Problem-Solving: Uses critical thinking skills to solve problems and provide solutions.
  • Managing Conflict: Uses appropriate interpersonal style to reduce tension and resolve conflict.
  • Teamwork: Ability to work with others in a collaborative, professional manner.
Benefits:
  • Competitive wages.
  • 401(k) Retirement Plan.
  • Paid time off, plus holidays.
  • Health, Dental, and Vision Insurance; Life Insurance.
  • Voluntary Worksite Benefits (Accident, Disability, and Critical Illness, Long Term Care).

Riteway Bus Service, Inc. is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities.

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