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Customer Service Representative

2 months ago

Lexington, Kentucky, United States Zips Car Wash Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facility with a smile.

Key Responsibilities
  • Customer Engagement: Welcome and engage with customers in a warm and friendly manner, providing a positive and personalized experience.
  • Sales and Promotions: Engage customers while selling and promoting our Unlimited Wash Club, highlighting the benefits and value proposition.
  • Vehicle Handling: Safely and efficiently load every vehicle with clear hand signals and a smile, ensuring a seamless and enjoyable experience.
  • Customer Satisfaction: Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests, addressing any concerns or issues promptly.
  • Site Maintenance: Maintain all aspects of the site to ensure it runs smoothly and efficiently, adhering to company standards and protocols.
Requirements
  • 18 years of age or older
  • Positive attitude and excellent communication skills
  • Ability to work flexible hours, including weekends and holidays