IT Support Specialist
2 weeks ago
Fawkes IDM is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide technical support and assistance to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, including printer and network connectivity problems
- Install, configure, and maintain software applications and hardware devices
- Perform routine maintenance tasks, such as updating software and firmware, and performing backups
- Collaborate with other IT teams to resolve complex technical issues
- Document and track technical issues and resolutions in our help desk system
- 2-year college degree in Computer Science, Information Technology, or related field
- 4+ years of experience in IT support, with a focus on end-user support
- Strong knowledge of Windows operating systems, Microsoft Office, and other software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
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