Client Care Professional

4 weeks ago


Pierre, South Dakota, United States BluePeak Advisors Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our organization, you will be responsible for providing exceptional service support to our customers, both internally and externally.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Issue Escalation: Identify and escalate priority issues to ensure timely resolution.
  • Technical Support: Use computer systems to research and resolve customer issues.
  • Documentation: Accurately complete required paperwork and documentation associated with each job assignment and customer interaction.
  • Collaboration: Coordinate with other departments to ensure customer satisfaction and problem resolution.
Order Entry and Management
  • Order Processing: Process new service orders and schedule installation of new services sold by our sales team.
  • Upgrade and Change Management: Process upgrades and changes requested by our service technicians.
  • Product and Service Information: Provide accurate product and service information to our sales and service teams.
Requirements
  • Customer Service Experience: 1-2 years of customer service experience in the telecommunications or fiber optic industry.
  • Technical Skills: Advanced customer service and time management skills, excellent verbal and written communication skills, and proficiency in MS Office Suite.
  • Education and Experience: High school diploma or equivalent required, experience in the telecommunications or fiber optic industry preferred.
Why Work at BluePeak Advisors
  • Competitive Compensation: Competitive salary and annual bonus eligibility.
  • Comprehensive Benefits: Comprehensive benefits package, including medical, dental, vision, life, and 401(k) retirement plan.
  • Professional Development: Opportunities for professional growth and development, with an emphasis on internal promotion.


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