Hospitality Ambassador

2 weeks ago

Mission Viejo, California, United States Aimbridge Hospitality Full time

Aimbridge Hospitality is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience.

Key Responsibilities:

  • Register guests and process check-in/check-out procedures
  • Provide accurate and timely information about hotel amenities, services, and local attractions
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Process payments and handle guest accounts
  • Collaborate with other hotel departments to ensure a smooth and efficient guest experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Knowledge of hotel operations and procedures
  • Ability to work a variety of shifts, including weekends and holidays

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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