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Quality and Customer Service Data Analyst/Project Manager

2 months ago

Olympia, Washington, United States VOLT Management Full time
Quality and Customer Feedback Data Analyst/Project Manager

Volt Management is seeking a highly skilled Quality and Customer Feedback Data Analyst/Project Manager to join our team in Fountain Valley, CA.

Key Responsibilities:
  • Assist Senior Manager in developing and updating weekly Voice of the Customer (VoC) reports
  • Identify emerging and recurring customer issues
  • Analyze survey verbatim comments
  • Quantify frequency/magnitude of issues
  • Calculate metrics
  • Coordinate contributions from the Quality and Customer Care departments
  • Assist Senior Manager in mapping customer-facing education documents and videos with survey questions and response options
  • Assist the Quality & Customer Feedback team in defining Product Quality alerts
  • Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports
  • Clean, validate, and join data sets to aid in data linkage, aggregation, and analysis
  • Maintain databases and workflows to support reporting and analysis
  • Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified
  • Complete miscellaneous tasks to assist in supporting department needs

This is a full-time opportunity with a strong possibility of being extended and potential to go permanent. The ideal candidate will have:

  • Experience in data analytics/data analysis
  • Customer service centric - ability to communicate with cross-functional teams
  • Advanced MS Excel skills; pivot tables, v look ups, and formulas
  • Experience with Tableau preferred
  • Completed Bachelor's degree in Statistics, Data Analytics, Computer Science, or related field
  • Excellent oral and written communication skills
  • Organized and detail-oriented
  • Ability to work with a variety of personalities

Pay Rate: $35-$40/hour. Benefits: Volt offers benefits (based on eligibility) that may include health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.