Customer Service Data Analyst

5 days ago


Olympia, Washington, United States VOLT Management Full time
Job Title: Customer Service Data Analyst

Volt Management is seeking a highly skilled Customer Service Data Analyst to join our team. As a key member of our team, you will play a critical role in analyzing customer data to drive business decisions and improve customer experience.

Key Responsibilities:
  • Develop and implement data-driven solutions to enhance customer service operations and improve dealership performance.
  • Support the Senior Manager, Retail & Customer Feedback, in analyzing customer feedback and identifying areas for improvement.
  • Collaborate with field representatives to train them on customer feedback programs and ensure consistent implementation.
  • Develop and maintain reports to track customer feedback and identify trends.
  • Work closely with management to develop and implement process improvements to enhance customer experience.
Requirements:
  • Three years of experience in a similar field, preferably in the automotive industry.
  • Prior experience at an automotive dealership and/or OEM is preferred.
  • Experience in customer service and process improvement is highly desirable.
  • Knowledge of automotive dealer terminology is helpful.
What We Offer:

Volt Management offers a competitive salary range of $28-33/hour, based on experience and qualifications. We also offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.

As a Volt Management employee, you will have the opportunity to work with a dynamic team and contribute to the success of our company. If you are a motivated and detail-oriented individual with a passion for customer service and data analysis, we encourage you to apply for this exciting opportunity.



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