Boiler/Hydronic Tankless Technical Support Specialist

1 week ago


Montana, United States Rinnai America Corporation Full time
Join Our Team as a Technical Support Specialist

Rinnai America Corporation is a leading manufacturer of tankless water heating solutions, and we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide phone support to customers for service, installation, and troubleshooting of Rinnai products.
  • Responsible for following through with repairs, rework, rebuilding, and/or maintenance on all products returned to Rinnai.
  • Liaise with Sales, Marketing, Engineering, and Service staff to maintain an understanding of product features/specifications and quality control standards.
  • Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues.
  • Ensure records of all work orders, quality control reports, failure analysis, RGA's, credits, returns, shipping requests, etc. are completed with details related to work and/or services performed.
Requirements:
  • Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
  • Relevant licensure preferred.
  • 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics, and/or boiler systems a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements, including remote work options.

Rinnai America Corporation is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and technical support.



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