ERP Systems Specialist

1 week ago

Montana, United States NTT Full time
ERP Specialist Job Description

About the Role

We are seeking an experienced ERP Specialist to join our team at NTT DATA. As an ERP Specialist, you will be responsible for supporting, troubleshooting, and maintaining computer servers and networks. You will provide a managed service to clients by proactively identifying and resolving Packaged Application technologies such as ERP, Middleware, and other business-critical software incidents and problems.

Key Responsibilities

  • Oversee the successful coordination and management of the Enterprise Resource Planning system, patches, maintenance, access, and security levels.
  • Manage business in the transition from Oracle eBusiness Suite to SAP S/4 HANA.
  • Write and/or approve functional specifications documents.
  • Manage and maintain the ERP system landscape, including system upgrades, patches, and installations.
  • Administer and maintain systems to support business activities, including PTP, OTC, PS, FA, GL.
  • Own and monitor system performance and proactively address any issues to ensure high availability and reliability.
  • Configure and document system configurations, settings, profiles, and parameters.
  • Identify, implement, and manage security measures to protect data and applications.
  • Control user access, authorization, and permissions using HR system integrations within the ERP system.
  • Ensure data quality is maintained within integrated systems.
  • Recommend improvements and/or new products to reduce costs, simplify operational support.
  • Create and prepare end-user, tier 1 support, and internal documentation for system processes and workflows.
  • When needed, provide support to end-users from tier 1 escalations.
  • Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
  • Create and administer technical preparation of business process workflows and procedures.
  • Manage automated and manual test scripts/scenarios and assist clients in functional testing cycles.
  • Deliver progress reports and participate actively as a project team member.
  • Perform project management role on smaller projects aligned with accepted project management principles.
  • Develop and provide training to end-users, tier 1 support, and team members as needed.
  • Advise peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
  • Ensure that assigned Packaged Application technologies such as ERP, Middleware, and other business-critical software in the client's environment site is configured, installed, tested, and operational.
  • Analyze, assign, and escalate support calls.
  • Proactively identify opportunities for work optimization, including opportunities for automation of work.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Participate in discussions and make recommendations around process design and configuration.

Requirements

  • Seasoned knowledge and understanding of standard IT industry practices and processes.
  • Deep awareness of potential impacts to business operations with enterprise system changes.
  • Ability to design, document, and support multiple integrations across systems.
  • Excellent analytical skills with creative problem-solving thinking.
  • Strong communication skills (verbal and written).
  • Seasoned experience in working with a variety of internal and external stakeholders across all levels.
  • Transformative thinking to ensure delivery of business requirements.
  • Extensive knowledge of systems landscapes, software applications, and programming languages.
  • Ability to establish and manage processes through collaboration across departments and applications.
  • Microsoft O365 (ex. SharePoint, OneDrive, Skype, Teams), Microsoft Power BI, Tableau, or similar knowledge required.
  • Uses evaluation, judgment, and interpretation to select the right course of action.
  • Ability to be highly confidential.
  • Capable of managing stress and/or fast-paced environments effectively.
  • Seasoned problem-solving and analytical skills along with strong organizational and research skills.
  • Ability to handle a diverse range of people and interact with all levels of employees and management.
  • Excellent awareness of critical business issues and prioritization.
  • Self-directed, highly organized, and able to independently coordinate multiple assignments.

Education and Experience

  • Bachelor's degree or equivalent work experience.
  • 5+ years of techno-functional ERP experience.
  • In-depth knowledge of ERPs, eg Oracle EBS, SAP, PeopleSoft, including configuration and administration.
  • SAP and/or Oracle EBS support experience is a plus.
  • Technical and functional experience with the following ERP module areas: Procurement, Accounts Payables, Supplier/Vendor Management, General Ledger, Accounting, Cash Management/Treasury, Financial Consolidations, Sales, Customer Management, Accounts Receivables, Project Systems, Fixed Assets, Item Inventory.
  • Experience reproducing and resolving end-user issues.
  • Experience with troubleshooting interface and workflow problems.
  • Experience creating and documenting recommendations for technical upgrades based on knowledge of functionality for business operations.
  • Previous experience working with managed services providers or contractor support.
  • Demonstrated experience of the functional aspects of the application or system.
  • Demonstrated experience of business processes and associated technology.
  • Demonstrated experience in providing technical guidance for the planning, design, implementation, patches, and upgrades, and support of enterprise applications.
  • Demonstrated experience in client engagement.
  • ERP implementation experience is a plus.
  • Seasoned experience managing Packaged Application technologies such as ERP, Middleware, and other business-critical software.

Physical Requirements

  • Primarily sitting with some walking, standing, and bending.
  • Able to hear and speak into a telephone.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

Work Conditions and Other Requirements

  • This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment.
  • Extensive daily usage of workstation or computer.
  • Must be comfortable working in a highly critical, fast-paced environment with shifting priorities.
  • Travel may be required.
  • Must possess a current, valid state-issued driver's license.

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