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Senior Event Coordinator

2 months ago

Lexington Kentucky, United States Oak View Group Full time
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our organization offers a 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary

The Senior Event Manager will oversee every aspect of assigned events from advance planning stages through event conclusion. This role involves managing higher-profile clients, including regional and national conventions, as well as small-scale arena events. The successful candidate will provide training and guidance to junior event managers due to their extensive event industry experience.

Responsibilities
  • Serve as a resource for the Event Manager staff and be the subject matter expert for all event execution, training, and support.
  • Supervise staff and oversee all aspects of event operational support related to large-scale convention center events.
  • Lead select meetings and trainings as department lead.
  • Assist in the development and implementation of goals, objectives, policies, and priorities of event-related programs.
  • Advance, plan, service, and supervise all assigned events.
  • Provide leadership and guidance for event personnel.
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions in support of organizational objectives.
  • Communicate clearly and concisely in the English language, both orally and in writing.
  • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
  • Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
  • Function as a liaison between users of the facility and the facility staff.
  • Recommend and evaluate required event staffing levels for assigned events.
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
  • Communicate with municipal officials, including police, fire, and medical services, event staff, and public to ensure security of patrons and events run smoothly.
  • Review emergency planning procedures with all event staff for each event.
  • Coordinate service needs with Food and Beverage providers and make hospitality arrangements as needed.
  • Serve as Manager on Duty as scheduled.
  • Other duties and responsibilities as assigned.
Qualifications
  • 5+ years of increasingly responsible experience in event management in a convention center or public facility.
  • Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
  • Cooperative, team spirit.
  • Confident in making decisions in a fast-paced environment.
  • Ability to navigate, in a professional manner, everyday event obstacles.
  • Strong oral and written communication skills.
  • Strong computer skills in Microsoft Office applications, word processing, and Internet.
  • Knowledge of operational characteristics of events.
  • Ability to identify the needs of users of the facility.
  • Knowledge of crowd management and control techniques.
  • Knowledge of customer service practices.
  • Demonstrated familiarity with facility use contracts.
  • Knowledge of fire and public safety regulations.
  • Knowledge of A/V equipment and electronic systems in public assembly facilities.
  • Experience with budget preparation and control.
  • Familiarity with terminology used in entertainment/convention/public assembly settings.
  • Experience with AutoCAD is preferred.
  • Experience with Momentus or scheduling software is preferred.
Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.