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Senior Windows Client Systems Engineer, Region Services Operations

2 months ago


Snoqualmie, Washington, United States Amazon Development Center U.S., Inc. Full time

About the Role

This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages.

This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

Key Responsibilities

  • Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
  • Drive expedient resolution and root cause analysis for critical issues affecting your services
  • Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
  • Bring continuous improvement to operational processes
  • Balance raw upfront dollar cost with usability, operability and TCO, both in datacenters and onsite services
  • Lead the development and delivery of state of the art system health monitoring, diagnostics, repair, and other self-healing automation
  • Develop automation tools and processes that reduce manual effort and increase overall efficiency
  • Innovate and drive improvements in monitoring and visualization of system health, status of maintenance tasks, and reporting systems

About the Team

This role will be part of the Amazon Development Center U.S., Inc. team, working closely with the Security Compliance team to ensure security compliance with all desktop environments.

Requirements

  • Eight (8+) years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies: AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity
  • 3+ years' experience in automation / scripting in the Windows environment using PowerShell
  • Defined Knowledge of networking basic skills and troubleshooting
  • Experience automating tasks such as, software packaging and deployment, automated security patching, and Operating System Deployment.
  • Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

  • Ten (10+) years supporting Windows family of operating systems
  • Current Cloud+ or GICSP or GSEC or SSCP certification
  • Strong experience in at least two of the following areas:
  • Multi-Factor Authentication in an Active Directory environment
  • Endpoint Detection and Response (EDR)
  • Privileged Access Management (PAM)
  • Just-In-Time (JIT) & Just-EnoughAdministration (JEA)
  • Virtual Desktop Infrastructure (VDI) including infrastructure management, backend storage, disaster recovery
  • Meets/exceeds Amazon's leadership principles requirements for this role
  • Meets/exceeds Amazon's functional/technical depth and complexity for this role