Front Desk Associate

4 weeks ago


Pflugerville, Texas, United States Cowboys Fit Full time

Member Services Team Overview

Welcome to the Member Services Team at Cowboys Fit, where you will play a vital role in delivering exceptional experiences for our members and guests. As a key member of our team, you will contribute to the overall success of the company by providing top-notch service and support.

Key Responsibilities:

  • Ensure seamless check-in experiences for members and guests
  • Oversee traffic flow and maintain a welcoming atmosphere
  • Process payments and updates in a timely manner
  • Monitor and address membership alerts promptly
  • Provide assistance with inquiries and concerns
  • Report issues in a timely and efficient manner
  • Contribute to maintaining club-wide standards of cleanliness
  • Answer phone calls and direct them accordingly
  • Help integrate members into the club
  • Assist other departments as needed
  • Attend required meetings and stay informed about company policies and services

Work Schedule:

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will provide more details about accessing your schedule. Employees are required to:

  • Keep availability up to date for each day of the week
  • Request time off at least two weeks in advance
  • Notify your manager of any shift changes or swaps

Cowboys Fit is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.


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