Front Desk Associate

2 weeks ago


Pflugerville, Texas, United States Cowboys Fit Full time
Member Services Team Member

Welcome to the Member Services Team at Cowboys Fit, where you will play a vital role in providing an exceptional experience for our members and guests. As a key member of our team, you will contribute to the overall success of the company by ensuring that all members and guests have a positive experience.

Key Responsibilities:
  • Ensure that all members and guests have active memberships and are checked in correctly.
  • Oversee guest and member traffic flow to ensure a smooth and efficient experience.
  • Collect dues and update billing as necessary.
  • Monitor and address membership alerts in a timely manner.
  • Assist members and guests with all inquiries and concerns.
  • Report any issues that arise in a timely manner.
  • Contribute to maintaining the club-wide standards of cleanliness.
  • Answer phone calls and direct them to the appropriate person.
  • Help integrate members into the club by completing profiles, taking photos, and distributing barcodes.
  • Assist other departments as needed.
  • Attend all required meetings.
  • Maintain an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions.
  • Be proficient in policies and directives as outlined in the Member Services Playbook.
Work Schedule

Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will provide you with more details about accessing your schedule.

Employees are required to:

  • Keep their availability up to date for each day of the week.
  • Request time off at least two weeks in advance.
  • Notify their manager of any shift changes or swaps.


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