Retail Service Specialist

2 months ago


Blackstone, Massachusetts, United States O'Reilly Auto Parts Full time
Job Summary

The Retail Service Specialist will play a key role in supporting the Store Manager and Assistant Managers in driving sales, delivering exceptional customer service, and maintaining store appearance and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs.
  • Ensure telephone is answered according to company policy and all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
  • Process retail customer returns and exchanges in an efficient and friendly manner, issuing refunds accurately and processing returned merchandise correctly.
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
  • Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
  • Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, and ensuring all night security lights are on.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
What We Offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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