Customer Service Representative

2 months ago


Blackstone, Massachusetts, United States All Native Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Crewmember at the Sweetwater Cafe. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and serving beverages and food items, and maintaining a clean and organized work environment.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and professional manner, respond to customer inquiries and concerns, and generate customer satisfaction.
  • Beverage Preparation: Prepare and serve beverages, including premium organic coffees and teas, and assist with food preparation and service.
  • Food Preparation: Prepare and serve food items, such as soups, sandwiches, and pastries, and assist with baking and food prep.
  • Cash Handling: Receive and process cashless payments and maintain accurate cash handling procedures.
  • Sanitation and Safety: Maintain a clean and organized work environment, practice basic safety procedures, and follow sanitation regulations.
  • Teamwork: Communicate effectively with coworkers and management to solve problems and improve quality and service.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: One year prior retail store experience preferred, prior barista experience preferred.
  • Certifications: Must be able to obtain any required certifications within 30 days of employment.
  • Skills: Basic math skills, ability to gauge customer preferences, and reliable transportation.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.

Security Clearance

Must possess or be able to obtain/maintain a PUBLIC TRUST background investigation.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.



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