PT Customer Lead

2 months ago

Blackstone, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 126018_external_USA-VA-Blackstone
Address: USA-VA-Blackstone-1521 South Main Street
Store Code: Store 00908 Front End (7216583)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Lead

    2 months ago

    Blackstone, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 126018_external_USA-VA-Blackstone Address: USA-VA-Blackstone-1521 South Main Street Store Code: Store 00908 Front End (7216583) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    2 weeks ago

    Blackstone, Massachusetts, United States VIMO INC Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at VIMO INC. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data...

  • Enterprise Customer Success Manager

    1 month ago

    Blackstone, United States firstStreet Full time

    Who we are: First Street is the industry standard for physical climate risk data. We use transparent and peer-reviewed methodologies to calculate the past, present, and future climate risk for every property in the world. We started eight years ago by working with the world’s leading climate scientists to create groundbreaking, climate-adjusted, property...

  • Restaurant Operations Manager

    2 months ago

    Blackstone, Massachusetts, United States Wendy's Full time

    About the RoleWe are seeking a highly skilled and experienced Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of restaurant staff and ensuring that our customers receive exceptional service and high-quality food.Key ResponsibilitiesLead and manage a team of restaurant staff to ensure excellent...

  • Software Developer III

    2 weeks ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Summary:The Software Developer III position at Olgoonik Corporation is responsible for developing custom solutions and making modifications/enhancements to applications to meet emerging program needs and improve the efficiency of existing processes.This role will work closely with program offices, subject matter experts, and end users to gather,...

  • Cart and Janitorial Team Member

    2 weeks ago

    Blackstone, Virginia, United States Walmart Full time

    Cart and Janitorial AssociateAs a valued member of the Walmart team, you will play a crucial role in ensuring our customers have a positive experience from the moment they enter our store to the moment they leave.Key Responsibilities:Ensure a clean and welcoming environment for our customers by gathering carts from the parking lot and operating equipment to...

  • Software Development Specialist

    2 months ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Title: Programmer/Web Developer IIIAt Olgoonik Corporation, we are seeking a skilled Programmer/Web Developer III to join our team. This role will be responsible for developing custom solutions and making modifications/enhancements to applications to meet emerging program needs and improve the efficiency of existing processes.Key Responsibilities:Assist...

  • Software Developer III

    1 week ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Summary:The Software Developer III position at Olgoonik Corporation is responsible for developing custom solutions and making modifications/enhancements to applications to meet emerging program needs and improve the efficiency of existing processes.The incumbent will work closely with program offices, subject matter experts, and end users to gather,...

  • Software Developer III

    1 month ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Title: Programmer/Web Developer IIIOlgoonik Corporation is an Equal Opportunity Employer - EEO, including disability/vetsWe are seeking a skilled Programmer/Web Developer III to join our team. As a key member of our technology department, you will be responsible for developing custom solutions and making modifications/enhancements to applications to meet...

  • Programmer/Web Developer III

    2 weeks ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Title: Programmer/Web Developer IIIOlgoonik Corporation is seeking a skilled Programmer/Web Developer III to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing custom solutions to meet the needs of our clients.Key Responsibilities:Assist in managing software development projects...

  • Programmer/Web Developer III

    5 months ago

    Blackstone, United States Olgoonik Corporation Full time

    Olgoonik is an Equal Opportunity Employer - EEO, including disability/vets Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to...

  • Retail Service Specialist

    1 month ago

    Blackstone, Massachusetts, United States O'Reilly Auto Parts Full time

    Job SummaryThe Retail Service Specialist will play a key role in supporting the Store Manager and Assistant Managers in driving sales, delivering exceptional customer service, and maintaining store appearance and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.Key ResponsibilitiesLead...

  • Software Developer III

    4 weeks ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Title: Programmer/Web Developer IIIOlgoonik Corporation is seeking a skilled Programmer/Web Developer III to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing custom software solutions to meet the needs of our clients.Key Responsibilities:Design, develop, and implement custom...

  • Senior SharePoint Administrator

    2 weeks ago

    Blackstone, Massachusetts, United States Olgoonik Corporation Full time

    Job Summary:We are seeking a highly skilled Senior SharePoint Administrator to join our team at Olgoonik Corporation. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our SharePoint environment to meet the evolving needs of our organization.Key Responsibilities:Develop and implement SharePoint...

  • Restaurant Shift Leader

    1 month ago

    Blackstone, Massachusetts, United States Hardee's Full time

    Restaurant Shift Leader Job DescriptionWe are seeking a highly motivated and experienced Restaurant Shift Leader to join our team at Hardee's. As a Restaurant Shift Leader, you will be responsible for leading a team of crew members to deliver exceptional customer service and achieve sales growth.Key Responsibilities:Supervise shifts and maintain company...

  • Diesel Mechanic Position

    4 weeks ago

    Blackstone, United States Diesel Direct Full time

    Diesel Direct is Hiring Diesel MechanicsJob Summary:We are seeking a skilled Diesel Mechanic to join our team at Diesel Direct. As a Diesel Mechanic, you will be responsible for inspecting, troubleshooting, diagnosing, and performing repairs and maintenance on diesel engines and equipment.Key Responsibilities:Inspect and diagnose diesel engine...

  • Driver Helper

    2 weeks ago

    Blackstone, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 week ago

    Blackstone, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Applications & SharePoint Administrator IV

    4 months ago

    Blackstone, United States Olgoonik Corporation Full time

    Olgoonik is an Equal Opportunity Employer - EEO, including disability/vets Olgoonik is a strong family of professional contracting companies established to create benefits for our Alaska Native shareholders and fueled by the belief that to do so our operations must remain of the highest quality, our employees qualified and principled, and our commitment to...

  • Seasonal Support Driver

    1 week ago

    Blackstone, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...