Customer Service Representative

4 weeks ago


Trenton, Michigan, United States Fifth Third Full time
Customer Service Representative

At Fifth Third Bank, we're committed to making banking a better experience for our customers. As a Customer Service Representative, you'll play a critical role in delivering exceptional service and building strong relationships with our clients.

Key Responsibilities:
  • Provide top-notch customer service in all interactions, ensuring a positive experience for every customer.
  • Refer customers to the appropriate business partner for a consultative conversation, helping them achieve their financial goals.
  • Exercise independent judgment in complex situations, taking ownership of risk management and ensuring compliance with policies and procedures.
  • Act as a leader and resource for customers and colleagues alike, demonstrating the company's core values and promoting a culture of inclusivity and respect.
Requirements:
  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • In-depth knowledge of retail policies and procedures.
  • Ability to interact comfortably and confidently with the public.
  • Flexibility in scheduling.

Fifth Third Bank is an equal opportunity employer, committed to promoting diversity and inclusion in all employment decisions.



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