Customer Success Manager

1 week ago


Fairless Hills, Pennsylvania, United States OneMain Financial Full time

As a key member of the OneMain Financial team, you will play a vital role in driving sales and collections success at our community branches. Your primary responsibility will be to assist Branch Managers in creating a work environment that fosters exceptional customer experiences by providing leadership and training for branch staff.

You will lead by example in delivering personal loan solutions through underwriting decision making and collection activity, serving as a developmental opportunity for future leadership roles within the branch network.

  • Deliver results related to individual and branch sales and collections goals as well as customer expectations
    • Develop new relationships – and maintain existing relationships - working with customers throughout the loan process and loan life cycle
      • Present financial solutions, based on customer needs, that meet their goals
        • Present customers with optional insurance products available
          • Educate customers on the terms and conditions of their loan to ensure a clear understanding
            • Learn how to utilize credit underwriting techniques and sales tools
              • Manage the life cycle of the loan, including closing loans, collections activities, complying with all laws and regulations
                • Assist in the training and coaching of Branch Team Members and provide interim leadership in Branch Manager absences

The estimated annual salary for this position is $60,000-$80,000, plus incentives, depending on location and performance. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.



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