Operations and Client Support Manager

1 week ago


Fairless Hills, Pennsylvania, United States Jillamy Inc Full time

**Job Description:** Operations and Client Support Manager - Jillamy Inc.

Estimated Salary Range: $45,000 - $60,000 per year.

About the Role

We are seeking an experienced Operations and Client Support Manager to join our team at Jillamy Inc. In this critical role, you will be responsible for overseeing daily customer interactions, ensuring accurate inventory management, and driving business growth through strategic partnerships and client engagement.

Key Responsibilities:
  • Lead a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.
  • Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Build and maintain strong relationships with clients, understanding their needs and developing tailored solutions to meet their requirements.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes that drive business results.
  • Analyze customer feedback and metrics to inform business decisions and optimize operational performance.
Requirements:
  • Minimum 2 years experience in operations, customer service, or a related field.
  • Proven leadership and management skills, with ability to motivate and inspire high-performing teams.
  • Strong analytical and problem-solving skills, with ability to interpret complex data and develop actionable insights.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and internal stakeholders.
  • Proficient in Microsoft Office and related technology, with experience using data analytics tools and platforms.
Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, and 401(k) plan with employer match.



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