Customer Service Ambassador
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Staff Management Group in Fairless Hills, PA. This role requires strong communication and problem-solving skills to ensure timely deliveries and exceptional customer satisfaction.
Schedule:
- First Shift: 8:30 AM - 5:00 PM
- Overtime may be required
Estimated Salary: $20.50 per hour (based on the market rate in Fairless Hills, PA)
Key Responsibilities:
- Manage order tracking and shipping updates to resolve issues promptly.
- Process client requests, including order changes and returns, while maintaining accurate records.
- Communicate professionally via phone, email, and other platforms to address client needs and concerns.
- Maintain a strong understanding of company policies and client-specific requirements.
Requirements:
- Bilingualism in English and Spanish is mandatory.
- Previous experience in customer service, preferably in logistics or a similar industry.
- Strong communication skills with a client-centric approach.
- Proficiency in Microsoft Office Suite and familiarity with logistics software.
- Ability to multitask, prioritize, and work in a fast-paced environment.
About Us:
Staff Management Group has over 30 years of experience placing staffing candidates in various industries. We are an equal employment opportunity employer committed to diversity and inclusion.
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