Housekeeping Assistant Supervisor

3 days ago

Bedford, Texas, United States TownePlace Bedford Full time
Job Summary:

The Housekeeping Assistant Supervisor is responsible for assisting in the administration and coordination of housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, this role also involves inspecting all V.I.P. rooms and reporting their availability to the Front Office.

Responsibilities:
  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Inspect staff's work performance within assigned sections on a daily basis to ensure standards and productivity levels are being met and maintained.
  • Oversee the organized closing of floors at the end of the day, ensuring room attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
  • Maintain key control systems.
  • Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
  • Handle items for 'Lost and Found' according to standards.
  • Be familiar with all Aimbridge Hospitality policies and House Rules.
  • Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment.
  • Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Assist with proper and constructive training of room attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.
Property Details:

Our location between Fort Worth and Dallas provides visitors with easy access to Dallas Fort Worth Airport and AT&T Stadium. Nearby, guests can explore Six Flags Over Texas, NRH2O Water Park, or the Texas Motor Speedway. Our suites offer fully equipped kitchens and separate areas for working, sleeping, and eating. Guests can start their morning off right with a complimentary breakfast buffet featuring fresh, hot, and healthy options for the whole family. We also offer fresh-brewed coffee all day long at the hotel lobby's convenient coffee station. Other thoughtful amenities include an on-site fitness center, as well as free wireless Internet available throughout the hotel.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan

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