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Customer Service Ambassador

2 months ago

Havertown, Pennsylvania, United States latitude Full time
Job Title: Customer Service Representative

Position Overview:

As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their inquiries are addressed promptly and efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.

• Provide accurate information about our products and services, and assist customers with placing orders, processing returns, and resolving issues.

• Document customer interactions, inquiries, and actions taken in our CRM system.

• Collaborate with other departments to escalate complex issues and ensure timely resolution.

• Identify opportunities to promote additional products or services to meet customer needs.

• Uphold company policies and procedures, as well as industry regulations, to maintain compliance.

Requirements:

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency with CRM software and Microsoft Office suite.

• Previous experience in customer service or a related field is preferred but not required.

Benefits:

• Competitive salary

• Health insurance

• Retirement savings plan

• Paid time off

• Training and development opportunities

• Employee discounts on our products and services

$50,000 - $60,000 a year