ID Card Issuer
15 hours ago
We are seeking a skilled ID Card Operator to join our team at Dobbs Defense Solutions, LLC. As an ID Card Operator, you will be responsible for the issuance and verification of military identification cards and Common Access Cards (CAC) for eligible recipients.
Key Responsibilities- Issue and verify identification tags and Geneva Convention Cards to military members and eligible civilians.
- Screen Soldiers, family members, and dependents for purpose of visit.
- Brief Soldiers and family members on policies and procedures.
- Maintain the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
- Perform all ID Card and CAC issuance-related tasks, including research and review of source documents, verification of eligibility, and discussion of entitlements.
- Issue memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
- Perform routine maintenance on computers and printers.
- Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.
- At least one year of experience in a customer service environment, preferably in an HR-related position.
- The ability to work at an accelerated pace.
- Obtain a favorable criminal background check and security investigation.
- Proficient in English, both written and oral.
- Proven customer service skills.
- Proficient in Microsoft Office software applications, including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
- Proficient in the use of basic office equipment, such as computers, copiers, fax machines, scanners.
- Must successfully complete RAPIDS certification within seven business days after being hired.
- Type 25 words per minute.
- Previous CAC or similar Government contract employment experience is a plus.
- Familiarity with the military is desirable.
- Onsite.
- None.
Dobbs Defense Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low-income status, or any other status or characteristic protected by applicable law.
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