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Security and Safety Professional

2 months ago

Honolulu, Hawaii, United States Highgate Hotels Full time
About the Role

We are seeking a highly skilled and experienced Security and Safety Professional to join our team at Highgate Hotels. As an On-Call Safety & Security Officer, you will play a critical role in ensuring the safety and security of our guests and employees.

Key Responsibilities
  • Provide protection and communication with hotel guests and employees
  • Patrol hotel premises to maintain security, detect and report fire, security and safety hazards
  • Investigate incidents, including assault complaints and property losses
  • Respond to emergency situations, including medical emergencies and guest complaints
  • Monitor CCTV cameras and maintain a professional working relationship with managers, employees and other departments
Essential Duties
  • Use proper radio etiquette at all times
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel
  • Maintain and review daily activity log
  • Maintain confidentiality with respect to guest and employee incidents
  • Hold briefing with Guest Services staff both at the beginning and end of shift
  • Check ID of visitors/employees as necessary
  • Access secured areas for authorized personnel
  • Be an active member of the Safety Committee
  • Maintain an awareness of legal limitations of position (local, state and/or federal ordinances)
  • Assist guests to their rooms or assist guests' entry into their rooms according to hotel standards
  • Assist during medical emergencies
  • Administer First Aid/CPR as necessary
  • Challenge suspicious persons
  • Check safety hazards
  • Complete Incident/Accident reports in a clear and concise manner
  • Efficiently relay all information involved in emergency situations to designated management
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
  • Monitor employees as they enter and exit the building
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel
  • Document all deliveries
  • Patro area to insure that areas are secure and free of unauthorized persons and disturbances
  • Provide escorts to persons carrying money, or other requests
  • Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable
Requirements
  • High School diploma or equivalent and/or experience in a hotel or related field preferred
  • Flexible and long hours sometimes required
  • Current Guard Card
  • CPR/FA Certified
  • Ability to stand during entire shift
  • Ability to climb and descend stairways and run
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Maintain a warm and friendly demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Attend all hotel required meetings and trainings
  • Maintain regular attendance in compliance with Highgate Hotel Standards
  • Maintain high standards of personal appearance and grooming
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to cross-train in other hotel related areas
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management
Compensation

$26/hour