Dialer Strategy Coordinator

4 weeks ago

Sherman, Texas, United States Capio Partners LLC Full time
Job Description

Capio Partners LLC is seeking a skilled Dialer Strategy Specialist to join our team. As a key member of our operations team, you will be responsible for managing our contact platform(s) to achieve company guidelines and expectations.

The ideal candidate will have a strong background in collections, database, or operations, with a minimum of 1 year of experience in contact management or analysis. Additionally, they will possess excellent communication, interpersonal, and negotiation skills, as well as the ability to make important decisions under pressure.

Responsibilities:

  • Real-Time Monitoring - Monitor multiple dialing pools in a real-time environment and make adjustments as needed to ensure all campaigns are running effectively and efficiently.
  • Contact Management - Perform various duties related to the real-time management of dialing pools, including building pools, granting/removing access, adhering to dialing schedules, and updating inbound routing.
  • Performance Analysis - Regularly review contact management performance and provide recommendations for improvement.
  • Problem Solving - Resolve basic and common contact platform issues and involve other departments and/or vendors as needed.
  • Team Interaction - Communicate and work with team members, co-workers, and other departments in a professional manner.

Qualifications:

  • High School Diploma required.
  • Minimum 1 year experience in collections, database, or operations preferred.
  • Minimum 1 year experience with contact management or analysis preferred.
  • Minimum 6 months lead or experience preferred.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to make important decisions under pressure.
  • Multitasking skills.
  • Problem-solving skills.
  • Time management skills.
  • Friendly and approachable.

Personal Characteristics:

  • Accurate and thorough; strong attention to detail.
  • Self-sufficient, monitors own work to ensure quality.
  • Ability to translate business needs into solutions.
  • Collaborative, flexible, and responsive.
  • Strong analytical, numerical, and reasoning abilities.
  • Well-developed, mature interpersonal skills with diverse personalities.
  • Results-oriented.
  • Lifetime learner with an eager and open mind, an ever-expanding skillset, and a desire to share knowledge with others.

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