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Client Support Specialist

2 months ago

Brunswick, Maine, United States Portland Glass Full time

Portland Glass

Customer Service Representative

Location: Brunswick, ME

About Us: At Portland Glass, we prioritize treating our clients with the utmost respect and care in every interaction. Our commitment to exceptional service has established us as a leader in the glass industry. We emphasize professionalism and advocate for a healthy work-life balance, ensuring the reliability of our services and the safety of our clients. With over 70 years of experience in the New England market, we operate numerous locations, including fabrication facilities and a dedicated customer service center.

Benefits:

  • Work-Life Balance
  • Paid Time Off
  • Paid Holidays
  • Voluntary Major Medical Options
  • Dental and Vision Coverage
  • 401K Plan
  • Health Savings Account
  • Critical Illness and Accident Insurance
  • Uniform Allowance
  • Comprehensive Training Programs
  • Incentives and Bonus Opportunities
  • Weekly Pay
  • A Supportive Company Culture Built on Trust

Role Overview:

The ideal candidate will possess a strong background in customer service and the necessary skills to excel in a client-facing role. You will be responsible for:

  • Answering incoming calls
  • Assisting clients with inquiries
  • Processing necessary documentation
  • Generating sales leads
  • Following up on estimates and quotes
  • Coordinating installation schedules

Qualifications:

To succeed in this role, you should:

  • Enhance the customer experience
  • Organize your daily tasks effectively
  • Demonstrate a willingness to learn company protocols
  • Utilize strong interpersonal skills
  • Manage multiple tasks efficiently
  • Exhibit proficient computer skills

Work Ethic:

We seek individuals who are honest, trustworthy, and committed to meeting customer needs. A positive attitude and the ability to collaborate with others are essential.

Safety and Professionalism:

Adherence to safety policies and procedures is crucial, including the use of personal protective equipment. Maintain a friendly demeanor while interacting with clients, vendors, and colleagues, and uphold a professional appearance in line with company standards.

Working Conditions:

This role involves regular movement within an office environment, operating office equipment, and handling light materials. You may spend extended periods at a computer, requiring good hand-eye coordination and communication skills.

Education:

A high school diploma or GED is required.