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Patient Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Lenox Hill Radiology. As a key member of our healthcare operations team, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities- Greet and register patients in a friendly and service-oriented manner, ensuring accurate and timely completion of necessary documentation.
- Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees, maintaining a high level of attention to detail and accuracy.
- Answer and transfer incoming phone calls, providing clear and concise information to patients and staff.
- Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients, ensuring a high level of communication and collaboration.
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Medical terminology knowledge and recent medical/radiology office experience is preferred
This is a morning shift position, working Monday through Friday from 8am to 4:30pm. The pay range is USD $16.00 - USD $25.00 per hour.
