Assistant Store Leader

6 days ago


Rancho Cordova, California, United States Quick Quack Car Wash Full time
Job Summary

As the Assistant Store Leader at Quick Quack Car Wash, you will play a pivotal role in driving business success and delivering exceptional customer experiences. This dynamic role requires a strong leader who can motivate and inspire a high-performing team to achieve sales goals and operational excellence.

Key Responsibilities
  • Assist the Store Leader in hiring and training new team members to ensure a skilled and dedicated workforce.
  • Coordinate the day-to-day workflow of team members, providing direction and support to ensure seamless operations.
  • Collaborate with the Store Leader to make employment decisions, including discipline and termination, in accordance with company policy.
  • Monitor store performance, identifying opportunities to increase productivity and efficiency.
  • Provide exceptional customer service, addressing questions and resolving price discrepancies.
  • Enforce the proper use of sales pitches and maintain accurate cash accountabilities at POS registers.
Requirements
  • Strong leadership and communication skills to motivate and inspire the team.
  • Excellent customer service skills to deliver an unforgettable experience.
  • Ability to read, count, and write accurately.
  • Flexibility to work various hours, weekends, and holidays.
  • Ability to maintain a clean appearance and smile, adhering to dress and grooming standards.
  • Capacity to assign and delegate tasks effectively.
  • High school diploma or equivalent preferred.
  • Prolonged periods of standing and working on the cash register or related equipment.
  • Ability to lift up to 15 pounds at times.
Competencies
  • Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
  • Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
  • Inspiring Others: Motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven).
  • Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure adherence to companywide policies and procedures.
  • Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
  • Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
  • Building Talent: Develop the team to ensure they provide outstanding service and are prepared for future growth.
  • Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
  • Decision Making: Actively seek data from various sources to identify opportunities and make rapid and well-informed decisions to improve results.
Salary

$19.50 per hour



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