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Client Support Specialist

2 months ago


Lehi, Utah, United States Ardent Services Full time

Job Type:

Full-time

Position Overview:

As a Customer Service Representative at Ardent Services, you will play a crucial role in addressing customer inquiries and resolving issues effectively. Your ability to make swift decisions and collaborate with a vibrant team will be essential in this position.

Key Responsibilities:

  • Respond to incoming calls promptly and professionally.
  • Monitor and trace shipments to assist the sales department.
  • Provide assistance to both carriers and clients.
  • Direct calls to the relevant departments as needed.
  • Maintain a strong understanding of the industry to address concerns efficiently.
  • Utilize the transportation management system proficiently.
Job Types: Full-time

Compensation:

$16-$18 per hour

Benefits Offered:
  • 401(k) plan
  • Dental coverage
  • Health insurance
  • Paid time off
  • Vision coverage
Work Schedule:
  • Monday to Friday
Work Environment:
  • In-person
Qualifications:
  • Experience in a call center environment.
  • Strong communication abilities.
  • Capability to de-escalate challenging situations.
  • Effective problem-solving skills.