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Client Support Specialist
2 months ago
Job Type:
Full-time
Position Overview:
As a Customer Service Representative at Ardent Services, you will play a crucial role in addressing customer inquiries and resolving issues effectively. Your ability to make swift decisions and collaborate with a vibrant team will be essential in this position.
Key Responsibilities:
- Respond to incoming calls promptly and professionally.
- Monitor and trace shipments to assist the sales department.
- Provide assistance to both carriers and clients.
- Direct calls to the relevant departments as needed.
- Maintain a strong understanding of the industry to address concerns efficiently.
- Utilize the transportation management system proficiently.
Compensation:
$16-$18 per hour
Benefits Offered:
- 401(k) plan
- Dental coverage
- Health insurance
- Paid time off
- Vision coverage
- Monday to Friday
- In-person
- Experience in a call center environment.
- Strong communication abilities.
- Capability to de-escalate challenging situations.
- Effective problem-solving skills.