Member Service Representative

3 weeks ago


Columbus, Ohio, United States Telhio Credit Union Full time
About the Role

We are seeking a highly skilled Member Service Representative to join our team at Telhio Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Process financial transactions for members and non-members
  • Inform members about products and services that meet their financial needs
  • Deepen existing relationships by identifying and assessing members' needs
  • Establish new member relationships and open new accounts
  • Close accounts and transition members to our inbound loan center
  • Comply with all applicable Telhio policies and procedures
Requirements
  • 1 year+ banking experience
  • High School graduate or G.E.D.
  • Previous sales, cash handling, and banking experience preferred
  • Knowledge of products and services
  • Effective communication skills (oral and written)
  • Time management and ability to work in a fast-paced environment
What We Offer
  • Competitive pay
  • Several medical plan options, dental, free vision, free life, and free disability insurance
  • 6% matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation, and personal time
  • Opportunity for personal career growth, continued education, and mentorship programs


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