ServiceNow Business Analyst

4 days ago


Malvern, Pennsylvania, United States Syntricate Technologies Full time
Job Summary

We are seeking a highly skilled ServiceNow Report Developer to join our team at Syntricate Technologies. In this role, you will be responsible for collecting and analyzing data to support IT service performance assessment and ROI evaluation. You will work closely with operations and other business functions to ensure successful and ITIL-compliant practices and processes.

About the Role

As a ServiceNow Report Developer, you will evaluate, develop, and deploy new departmental processes, identifying potential enhancements to existing processes. You will also support effective communication with all service providers and stakeholders, reviewing documentation, technical processes, and specifications to determine the intended functionality of ITIL initiatives. Additionally, you will utilize available service platforms to support process management, reporting, and governance activities, as well as participate in special projects and perform other duties as assigned.

Requirements

To succeed in this role, you should have experience with developing queries and reports in ServiceNow, building Spark data processing applications (Python, Pyspark), SQL development, and Tableau Reporting. Experience building Splunk dashboards is also desirable. An ITIL Certification is considered an asset. The estimated salary for this position is $120,000 - $150,000 per year, depending on experience.

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