Implementation Analyst

22 hours ago

Malvern, United States Savana Inc Full time
Job DescriptionJob Description

POSITION SUMMARY

The Implementation Analyst is responsible for supporting client’s implementation of Savana’s software. This position will provide product expertise, requirement gathering, configuration of the product, and triage client reported defects during the implementation cycle. The role is critical to a project’s successful implementation of the software. The ideal candidate would possess proficiency with latest OS, Microsoft Office products, Defect Tracking Tools and have a strong understanding of BPM/Workflow, API structures, Swagger and Postman. Experience in financial services, banking and/or FinTech is a big plus

LOCATION

This will be a hybrid or remote role; if candidate chooses to work on a hybrid basis, Tuesday-Thursday are typical in office days.

REQUIRED SKILL SETS

  • 3+ years of experience in supporting customer software implementations and ability to bring the knowledge of what works, and doesn’t, to bear.
  • Experience with information technology, systems analysis, and business applications.
  • Proficiency with latest OS, Microsoft Office products, Defect Tracking Tools, and ability to write SQL queries.
  • Possess an understanding of the software development lifecycle process.
  • Excellent communication skills to effectively work with our clients during their most critical aspect of their relationship with us.
  • Professional written and verbal communication skills for client communication and with internal teams and partners.
  • Strong attention to detail.
  • Strong analytical skills and creative thinking. This is a high velocity role where unexpected issues arise. It requires someone to think outside of the box at times to solve complex problems, proposing solutions rather than just identifying problems.
  • Proven experience working well in a team setting. The ability to create meaningful internal relationships to help you succeed in your role.
  • Possess a self-starter mentality with the ability to manage time effectively and complete tasks during the time in which they were committed.
  • Strong ability to multitask between multiple projects and priority levels.
  • Ability to travel 25-50% monthly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The type of activities expected to be performed at this level include, but are not limited to:

  • Develop a deep understanding of the Savana applications from a functional and technical perspective. Understand the flexibility of the system and options available to solve complex business processes of our clients.
  • Become an expert in the configuration of the system. Be able to effectively explain to our clients how the system is configured, and what decisions our clients need to make for those settings. Be able to execute on those decisions to complete the configuration of the system to the client’s exact specifications.
  • Work with customers on documenting requirements for new features, integrations or complex IT changes required for their launch of the product. Effectively document those in a business requirements document and work with product management or the technical organization to schedule and implement the required changes. Manage the customer’s expectations on those changes and the timing of them.
  • Have a deep understanding of project management and how to successfully work as part of a project team to achieve a successful implementation of our software. Ensure not just that tasks are done correctly, effectively, and timely but that the project is financially effective.
  • Trouble shoot client reported issues in a timely manner and in accordance to defined SLAs. Communicate clearly and effectively with our clients around reported issues, helping them determine priority, a resolution path, and a timeline. Be able to proactively address issues and/or highlight risks to a project that need to be addressed.

EDUCATION, CERTIFICATES, LICENSES, AND REGISTRATIONS

A Bachelor's Degree in Business or IT is preferred; comparable work experience may be considered

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Systems Operations Analyst

    7 days ago

    Malvern, United States Entech Full time

    Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business...

  • Application Support Analyst

    1 week ago

    Malvern, United States Planet Technology Full time

    Location : Malvern PA -Hybrid - 3/days onsiteDuration : 12 months plusopen for C2CThe candidate will be working on the Equity Trade floor providing production support for our portfolio management and trading crew, capital markets, security lending, data (benchmark and security reference) and Investment book of records teams. Supported applications are a mix...

  • Equity Systems Support Analyst

    2 days ago

    Malvern, United States Entech Full time

    Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business...

  • Business Technology Analyst, Specialist

    2 weeks ago

    Malvern, United States Vanguard Full time

    Provides complex analysis of business systems and user needs, ensuring alignment of the business technology strategy. Leads system set-up, technical designs, and test planning for aligned business needs.Provides complex analysis of business systems and user needs, ensuring alignment of the business technology strategy. Leads system set-up, technical designs,...

  • Data Analyst

    3 weeks ago

    Malvern, United States VDart Full time

    Role: Data analyst Location: Malvern PA 19355 Hybrid 3 days a week in Malvern, PA Duration: 6 months About the Role: (SQL, excel, ETL, SAP Business Object Web Intelligence) They are implementing a new system (Adacom). During the initial mapping of data fields that are required, they found a bunch of missing data and clean up that is needed anyone who has...

  • Business Systems Analyst

    4 weeks ago

    Malvern, Arkansas, United States FM Corporation Full time

    Business Analyst RoleFM Corporation is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. Our company helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention...

  • Principal Business Analyst- ERP/HRIS Expert

    4 weeks ago

    Malvern, Iowa, United States Allscripts Healthcare, LLC Full time

    Job Title: Principal Business Analyst- ERP/HRIS ExpertJob SummaryWe are seeking a highly skilled Principal Business Analyst- ERP/HRIS Expert to join our team at Allscripts Healthcare, LLC. The ideal candidate will have a strong background in ERP and HRIS systems, with experience in implementing and managing enterprise-level solutions.Key Responsibilities*...

  • Behavioral Analyst for Adolescent Girls

    4 weeks ago

    Malvern, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    About the RoleDevereux Advanced Behavioral Health is seeking a Part-Time Board Certified Behavior Analyst (BCBA) to join our team at the Mapleton Intensive Program (MIP) for girls ages 12-16. As a BCBA, you will play a critical role in creating an environment that promotes strength, recovery, and resilience for our youth.Key ResponsibilitiesAssess, develop,...

  • Senior Information Security Analyst

    4 weeks ago

    Malvern, Iowa, United States Endo International Full time

    About the Role:The Sr IT Security Analyst will be responsible for designing, implementing, and maintaining controls and IT Security practices/procedures to protect company assets.Key responsibilities include advising senior management on critical security issues, recommending risk-reduction solutions, and escalating complex and high-priority incidents to...

  • Information Security Senior Analyst

    3 weeks ago

    Malvern, United States Endo International Full time

    Why Endo? We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our...

  • Risk Assessment Analyst

    20 hours ago

    Malvern, United States Customers Bank Full time

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization...

  • Offensive Security Analyst

    2 months ago

    Malvern, United States Vanguard Full time

    We are seeking an Offensive Security Analyst with advanced expertise in web application penetration testing to join our team. In this role, you will be responsible for identifying and exploiting security vulnerabilities within web applications, APIs, and cloud environments, helping to protect our organization's assets from sophisticated cyber threats. As a...

  • Offensive Security Analyst

    4 weeks ago

    Malvern, United States Vanguard Full time

    We are seeking an Offensive Security Analyst with advanced expertise in web application penetration testing to join our team. In this role, you will be responsible for identifying and exploiting security vulnerabilities within web applications, APIs, and cloud environments, helping to protect our organization's assets from sophisticated cyber threats. As a...

  • Information Security Senior Analyst

    2 months ago

    Malvern, United States Endo Full time

    Why Endo?We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our...

  • Senior FP&A Analyst

    6 months ago

    Malvern, United States Vanguard Full time

    Vanguard is a business that operates on trust – trust that we focus on the client, trust that assets are safe from fraud, and trust that we employ intelligent, ethical, and informed crew. That’s why we hire best-in-class financial minds to conduct thorough research and recommend the right course of action. Vanguard is currently seeking one such expert to...

  • Senior Benefits Analyst, Leaves

    3 weeks ago

    Malvern, United States Saint-Gobain North America Full time

    The Senior Benefits Analyst, Leave Administration and Well-being, is a key member of the Saint-Gobain Total Rewards Team providing support to the Manager, Leave Administration and Well-being. This role will help drive Saint-Gobain’s new holistic well-being experience for 19,000 US and Canadian employees through the management of a new online platform, data...

  • Senior Digital Transformation Analyst

    4 months ago

    Malvern, United States Saint-Gobain North America Full time

    WHY DO WE NEED YOU ?The objective of the Digital Transformation department is to leverage digital technology and tools to accelerate the empowerment of our finance teams to become the best in class. Accelerating the adoption of digital tools will help finance teams simplify reporting processes, allow them to leverage the vast quantities of data, but also...

  • ServiceNow Architect Position

    4 weeks ago

    Malvern, Iowa, United States Syntricate Technologies Full time

    Job Title: ServiceNow Architect PositionJob Summary: We are seeking a highly skilled ServiceNow Architect to join our team at Syntricate Technologies. The ideal candidate will have a strong background in ServiceNow implementation, with a focus on HRSD module and Employee Center Pro. Key Responsibilities: 1. Design and implement ServiceNow solutions,...

  • Senior Salesforce Developer

    4 weeks ago

    Malvern, Iowa, United States Customers Bank Full time

    Job Title: Salesforce Programmer / AnalystJob Summary:We are seeking a skilled Salesforce Programmer / Analyst to join our team at Customers Bank. As a Salesforce Programmer / Analyst, you will be responsible for designing, developing, and deploying customized solutions within the Salesforce and nCino platforms to enhance our banking operations.Key...

  • ServiceNow HRSD Architect

    4 weeks ago

    Malvern, Iowa, United States Diverse Lynx Full time

    ServiceNow HRSD ArchitectAt Diverse Lynx LLC, we are seeking a highly skilled ServiceNow HRSD Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing HRSD solutions on the ServiceNow platform. Your extensive experience with HRSD module and EC Pro will enable you to translate HR processes into...