Student Success Advisor

4 days ago


Albuquerque, New Mexico, United States California Institute of Arts & Technology Full time
Job Title: Student Success Advisor

Job Summary:

The Student Success Advisor plays a vital role in supporting students to achieve their academic goals. This position requires a strong commitment to providing exceptional service to students, while working collaboratively with instructors and other departments to ensure student success.

Key Responsibilities:
  • Provide academic advising and support to students to improve their academic satisfaction and retention.
  • Resolve student inquiries and concerns through various communication channels.
  • Meet weekly outreach targets to build relationships with assigned students.
  • Monitor student attendance and grades, and provide support to at-risk students.
  • Assist students with Satisfactory Academic Progress (SAP) issues, including creating improvement plans and resolving SAP status.
  • Coordinate leave of absence documentation and monitor student returns.
  • Collaborate with instructors and other departments to support students with course extensions, tutoring, and certification exam support.
  • Purchase and distribute industry certification practice exams and vouchers.
  • Conduct welcome calls and new student orientations to support student success.
  • Assist in planning and promoting school events, including graduation and academic workshops.
  • Document all interactions with students within internal systems.
Requirements:
  • Bachelor's degree preferred.
  • Strong communication, interpersonal, and organizational skills.
  • Minimum of 1 year experience working in an academic advising position in higher education preferred.
  • Strong commitment to providing superior service to students and advising staff.
  • Ability to resolve conflicts with difficult students or situations with confidence, maturity, and tact.
  • Self-motivated with a strong work ethic and ability to manage multiple priorities.
  • Able to handle sensitive information with a high degree of confidentiality.
  • Possess high ethical standards and be an example of professionalism to others.
Work Environment:

This remote position requires a home office environment with a safe and ergonomic workspace. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities.

The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.

California Institute of Arts & Technology provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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