Intake Nurse

1 day ago


Concord, New Hampshire, United States Granite VNA Full time
Job Summary

We are seeking a skilled Intake Registered Nurse to join our team at Granite VNA. As a key member of our healthcare team, you will be responsible for managing the patient intake process, coordinating referrals, and serving as a liaison between our professional staff and patients' physicians.

Key Responsibilities
  • Respond to inquiries and manage the patient intake process for Home Care and Hospice Services
  • Coordinate the referral process for new patients and serve as a telephone liaison between our staff and patients' physicians
  • Provide accurate information to customers making telephone inquiries regarding Home Care, Hospice, and other agency services
  • Triage and relay calls to meet each individual caller's needs
  • Communicate clearly with our professional staff regarding expected call backs and relay information to physicians and others to take accurate messages
  • Assure all telephone calls which require a manager's attention are referred in a timely manner
  • Maintain a positive working relationship with current and potential referral sources and individuals seeking information
  • Maintain a comprehensive working knowledge of community resources and assist referral sources in accessing community resources if indicated
  • Work to resolve inter/intra agency communication problems that affect patient care
  • Assist the Director of Business Development with activities as requested
  • Collect data on telephone calls as requested
  • Provide support to patients and families as needed
Requirements
  • Current NH Nursing Licensure (RN or LPN)
  • At least one year of medical/surgical and/or community health nursing experience preferred
  • Home Care & Hospice Experience Preferred

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