Water System Technician
1 week ago
Mr. Rooter of Watsonville is seeking a skilled and motivated individual to join our team as a Plumbing Service Technician. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in all aspects of your work.
Key Responsibilities:- Partner with our team to evaluate plumbing challenges and provide solutions to continuously improve our services.
- Communicate effectively with customers, act in a team environment, and pursue solutions to complex problems.
- Perform all repairs and replacements to code, ensuring the highest level of quality and safety.
- Be capable of troubleshooting, diagnosing, and explaining all problems and options to customers.
- Conduct thorough and accurate inspections, communicating findings to customers and providing options for resolution.
- Enter and complete service invoices on an iPad in a legible and clear manner.
- Communicate effectively with dispatchers and office personnel to ensure seamless operations.
- Perform calculations necessary for work and invoicing purposes.
- Follow up with customers as necessary to ensure satisfaction and resolve any issues.
- Maintain the cleanliness of equipment, trucks, and job sites, adhering to company standards.
- Ensure accurate and quality inventory on trucks, maintaining a well-stocked and organized workspace.
- Present a professional image by arriving on time, wearing company uniforms, and maintaining a neat and well-groomed appearance.
- Clean driving record and valid driver's license.
- Excellent customer service skills, with a desire and ability to exceed customer expectations.
- Ability to pass a criminal background check and drug test.
- Strong written and verbal communication skills.
- Ability to work independently and as a team member, with a willingness to follow up with management as needed.
- Capability to maintain confidentiality and handle sensitive information.
- Required experience: 2 years in drain cleaning and plumbing.
- Competitive compensation with bonus potential.
- Support your local community through our company's commitment to social responsibility.
- Fully stocked, take-home truck with a company gas card.
- Medical, dental, and vision insurance.
- Company-supplied uniforms.
- PTO.
- Ongoing technical training and professional development opportunities.
Our company values a friendly, locally owned, and family-oriented business environment. We are committed to providing a safe and healthy work environment, with a focus on employee well-being and satisfaction.
We are an equal opportunity employer, proud to be an EOE, and committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
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