Service Team Associate

1 week ago

Costa Mesa, California, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers shop our store, locate products, and provide solutions to meet their needs.
  • Ensure a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Our store is a public retail setting with climate-controlled areas. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at MICHAEL).

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