Current jobs related to IT Support Specialist - Valparaiso, Indiana - Trust Tech, LLC

  • IT Support Specialist

    4 weeks ago

    Valparaiso, Indiana, United States Creative Financial Staffing Full time

    IT Support Specialist Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at Creative Financial Staffing. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for hardware, software, and network issues.Key Responsibilities:Provide technical support and troubleshooting for...

  • IT Support Specialist

    7 days ago

    Valparaiso, Indiana, United States Creative Financial Staffing Full time

    Job Title: IT Support SpecialistAbout Our Company: Creative Financial Staffing is dedicated to fostering a culture of growth and excellence. We believe in investing in our employees' development and creating a supportive environment where everyone can thrive.Job Summary: We are seeking a dedicated IT Support Specialist to join our dynamic team. This position...

  • Travel Nurse RN NICU Specialist

    2 weeks ago

    Valparaiso, Indiana, United States HealthCare Support Full time

    Travel Nurse RN NICU Job OpportunityHealthcare Support is seeking a skilled Travel Nurse RN NICU Specialist to join their team in Valparaiso, Indiana.Job Description:Specialty: NICU - Neonatal Intensive CareDiscipline: RNDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelRequirements:Active state license2+ years experience within this...

  • CT Technologist

    2 weeks ago

    Valparaiso, Indiana, United States HealthCare Support Full time

    CT Technologist OpportunityHealthCare Support is seeking a skilled CT Technologist to join our team for a 13-week contract in Valparaiso, Indiana.Benefits of Working with HealthCare Support: Immediate enrollment in health insurance Dental insurance Life insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and certification...

  • Technology Support Specialist

    3 days ago

    Valparaiso, Indiana, United States Best Buy Full time

    Job SummaryWe are seeking a skilled Technology Support Specialist to join our team at Best Buy. As a key member of our customer service team, you will be responsible for providing exceptional support to customers seeking technology solutions.Key Responsibilities:Provide timely and effective support to customers during the check-in and checkout...

  • Traveling CT Technologist

    2 weeks ago

    Valparaiso, Indiana, United States HealthCare Support Full time

    Job Title: Mobile CT Imaging SpecialistHealthcare Support is seeking a skilled Mobile CT Imaging Specialist to join their team. This is a 13-week contract located in Valparaiso, Indiana.Key Responsibilities:Perform CT scans on patients in a variety of settingsWork collaboratively with healthcare professionals to ensure high-quality patient careMeet...

  • CT Technologist

    2 weeks ago

    Valparaiso, Indiana, United States HealthCare Support Full time

    CT Technologist OpportunityHealthCare Support is seeking a skilled CT Technologist to join their team for a 13-week contract in Valparaiso, Indiana.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...

  • MSP Help Desk Support Specialist

    1 week ago

    Valparaiso, Indiana, United States Trust Tech, LLC Full time

    Job DescriptionAs a Help Desk Support Specialist at Trust Tech, LLC, you will be responsible for providing technical support to our staff and clients. This role involves troubleshooting and resolving IT-related issues, as well as escalating complex problems to senior engineers.The ideal candidate will have a strong background in IT support, excellent...

  • IT Support Specialist

    1 month ago

    Valparaiso, Indiana, United States Family Express Full time

    Job Summary:The IT Technician will provide daily support for the company's system-wide hardware and software. This includes technical support for store and device peripherals, networks, point of sale devices, and telecommunications. The successful candidate will have a strong analytical and reasoning skillset, with the ability to work independently and...

  • IT Support Specialist

    4 weeks ago

    Valparaiso, Indiana, United States Family Express Full time

    Job Summary:The IT Technician is responsible for providing daily support of the company's system-wide hardware and software. This includes technical support of store and device peripherals, networks, point of sale devices, and telecommunications. Telecommunications include broadband connections and network cabling.Key Responsibilities:* Build relationships...

  • IT Support Specialist

    4 weeks ago

    Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time

    Job SummaryThe IT Technician is responsible for providing daily support of the company's system-wide hardware and software. This includes technical support of store and device peripherals, networks, point of sale devices, and telecommunications.Key ResponsibilitiesProvide technical assistance to end-users, resolving device problems and answering questions in...

  • Technology Support Specialist

    1 week ago

    Valparaiso, Indiana, United States Best Buy Full time

    Job SummaryAs a Geek Squad Agent at Best Buy, you will be the first point of contact for customers seeking technology support and solutions. You will provide positive, timely service to customers during the check-in and checkout process, understand technology issues by asking questions and taking detailed notes, and help set up and repair technology devices...

  • Administrative Support Specialist

    2 weeks ago

    Valparaiso, Indiana, United States Strack and Van Til Full time

    Bakery Administrative AssistantWe are seeking a highly organized and detail-oriented Bakery Administrative Assistant to join our team at Strack and Van Til. As a key member of our bakery operations, you will provide essential support to our management team and ensure smooth administrative operations.Key Responsibilities:Customer Service: Answer phone calls...

  • Administrative Support Specialist

    2 weeks ago

    Valparaiso, Indiana, United States Strack and Van Til Full time

    Strack and Van Til is seeking a highly organized and detail-oriented Administrative Assistant to join our Bakery team. As an Administrative Assistant, you will provide essential support to our management team and ensure smooth administrative operations. Your responsibilities will include managing schedules, coordinating meetings, handling customer inquiries,...

  • Medical Support Specialist

    1 month ago

    Valparaiso, Indiana, United States Community Foundation of Northwest Indiana Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Assistant to join our team at the Community Foundation of Northwest Indiana. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist healthcare providers with patient visits and procedures,...

  • Administrative Support Specialist

    4 weeks ago

    Valparaiso, Indiana, United States Strack & Van Til Full time

    Bakery Administrative Assistant Job DescriptionThe Bakery Administrative Assistant plays a vital role in ensuring the smooth operation of our bakery. This position requires strong organizational and communication skills, as well as the ability to multitask and work in a fast-paced environment.Key Responsibilities:Answering phone calls and emails, addressing...

  • Radiology Support Specialist

    3 days ago

    Valparaiso, Indiana, United States Lenox Hill Radiology Full time

    Job Summary:We are seeking a skilled Patient Service Representative to join our team at Lenox Hill Radiology. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key Responsibilities:Greet and register patients in a friendly and...

  • Eligibility Support Specialist

    2 weeks ago

    Valparaiso, Indiana, United States DFR llc Full time

    Job Title: Eligibility AssistantOverview:We are seeking a highly motivated and customer-focused individual to join our Eligibility Assistant team at DFR LLC. As an Eligibility Assistant, you will play a critical role in providing exceptional customer service to clients and supporting case workers in determining eligibility for public assistance programs.Key...

  • Medical Support Specialist

    3 weeks ago

    Valparaiso, Indiana, United States Community Foundation of Northwest Indiana Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Assistant to join our team at the Community Foundation of Northwest Indiana. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesProvide patient care services under the direction of the Provider,...

  • Help Desk Support Specialist

    4 weeks ago

    Valparaiso, Indiana, United States Trust Tech, LLC Full time

    Job Title: Help Desk TechnicianTrust Tech, LLC is seeking a skilled Help Desk Technician to provide technical support to our staff and clients. As a Help Desk Technician, you will be responsible for resolving technical issues, escalating complex problems, and maintaining a high level of customer satisfaction.Key Responsibilities:Provide first-level technical...

IT Support Specialist

2 months ago

Valparaiso, Indiana, United States Trust Tech, LLC Full time
Job Overview

Position Summary:

The Technical Support Analyst is a pivotal role responsible for delivering first-line and limited second-line assistance to staff and clients. This position entails tracking, documenting, resolving, and escalating issues related to all IT-supported products and services.

Work Environment:

This role is situated within a professional office environment. Standard working hours are typically 40-45 hours per week, predominantly from Monday to Friday, with occasional requirements for after-hours work to ensure minimal disruption to business operations during system maintenance or migrations.

Key Responsibilities:

  • Serve as the primary contact for internal and external clients, addressing hardware, software, and application-related inquiries.
  • Continuously monitor IT services, promptly addressing or escalating issues as necessary.
  • Utilize available tools and adhere to established procedures to resolve user-reported problems within the scope of expertise.
  • Contribute to the development and upkeep of Standard Operating Procedures for recurring tasks.
  • Maintain an inventory of IT resources and oversee check-in/check-out processes.
  • Assist in coordinating schedules for engineering personnel.
  • Update Help Desk documentation as required.
  • Collaborate with management to refine procedures and enhance operational efficiency.
  • Collect, input, and analyze data for regular reporting to stakeholders.
  • Communicate effectively with clients to gather and relay problem information.
  • Ensure accurate logging of issues and resolutions in the Service Order management systems.
  • Escalate complex problems in accordance with established protocols.
  • Act as a liaison between clients and engineering teams to facilitate accurate problem interpretation and maintain communication throughout the resolution process.
  • Develop a comprehensive understanding of supported products and services.
  • Conduct testing and report findings on new services or modifications to existing offerings.
  • Work with management to identify training opportunities that enhance service delivery.
  • Complete all required training and certification as directed by management.
  • Perform additional duties as assigned.

Qualifications:

  • A minimum of 3 years of experience in a help desk or end-user support role.
  • Exceptional communication skills, capable of delivering IT support via various channels.
  • Relevant industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA), Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), and ITIL Foundation.
  • Proficient in troubleshooting Microsoft Windows, ChromeOS, and iOS Operating Systems.
  • Familiarity with internet browsers and productivity software.
  • Knowledge of virus and system health monitoring, data backup solutions, and hardware support.
  • Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
  • Experience with virtualization technologies and cloud service concepts.

Performance Expectations:

Success in this role will be measured by the ability to meet client expectations in service quality, communication, and technical support. The Technical Support Analyst will be evaluated on customer satisfaction, effective information distribution, and the enhancement of both business and technical skills.

Physical Requirements:

This position may require moderate physical effort, primarily involving seated work at a desk. Site visits may necessitate standing, walking, or climbing stairs, and the ability to lift equipment weighing up to 50 lbs may be required.