Eligibility Support Specialist

5 days ago


Valparaiso, Indiana, United States DFR llc Full time
Job Title: Eligibility Assistant

Overview:

We are seeking a highly motivated and customer-focused individual to join our Eligibility Assistant team at DFR LLC. As an Eligibility Assistant, you will play a critical role in providing exceptional customer service to clients and supporting case workers in determining eligibility for public assistance programs.

Key Responsibilities:

  • Welcome and assist on-site visitors, determining the nature of their business
  • Review client information for accuracy and assist with computer applications
  • Schedule client appointments and maintain daily activity reports
  • Deliver outstanding customer service to all clients, handling conflicts in a calm and professional manner
  • Perform administrative tasks, including scanning documents and maintaining fax machines and copier functions

Requirements:

  • Strong customer service background and ability to maintain confidentiality
  • Reliable and dependable in the workplace, with the ability to multitask and handle multiple priorities
  • High School diploma or equivalent, with previous experience in customer service, administration, or a related field
  • Clean criminal background and ability to pass a background check

What We Offer:

  • A competitive hourly rate of $15.00
  • Paid time off and benefits
  • A 37.5 hour work week, Monday-Friday, 8:00AM-4:30PM

About Us:

DFR LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. People with disabilities, veterans, and military families are encouraged to apply.


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