Technology Support Specialist
2 days ago
As a Geek Squad Agent at Best Buy, you will be the first point of contact for customers seeking technology support and solutions. You will provide positive, timely service to customers during the check-in and checkout process, understand technology issues by asking questions and taking detailed notes, and help set up and repair technology devices for customers. You will also monitor service queues and provide accurate status updates to customers.
Key Responsibilities
- Provide exceptional customer service and support
- Understand and resolve technology issues
- Help customers with device setup and repair
- Monitor service queues and provide updates
Requirements
- Experience using and learning about consumer electronics
- Ability to work successfully as part of a team
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule
Why Work at Best Buy?
We are committed to helping our employees thrive at work and at home. We offer a range of benefits, including competitive pay, generous employee discounts, and support for your physical and mental well-being.
About Us
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life. Our culture is built on deeply supporting and valuing our employees who make it all possible.
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