IT Support Specialist

1 day ago


Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time
Job Summary

The IT Technician is responsible for providing daily support of the company's system-wide hardware and software. This includes technical support of store and device peripherals, networks, point of sale devices, and telecommunications.

Key Responsibilities
  • Provide technical assistance to end-users, resolving device problems and answering questions in person, via telephone, or remotely.
  • Support and understand the telecommunication needs of the company, including broadband connections and network cabling.
  • Support and understand the Point of Sale needs for the company, including Radiant, Verifone, and G7 devices.
  • Responsible for the safety, maintenance, and security of IT assets and resources.
  • Stage computers and other hardware devices for company needs.
  • Install and maintain security camera systems at all Family Express locations.
  • Upgrade software and hardware as needed.
Requirements
  • Bachelor's Degree or equivalent combination of experience and education.
  • Dependable transportation.
  • Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary.
Essential Skills and Experience
  • Situational awareness.
  • Strong analytical and reasoning skills.
  • Ability to work independently.
  • Ability to ensure issues are resolved the first time.
  • Time management and ability to organize and manage multiple priorities with a sense of urgency.
  • Excellent interpersonal and highly effective communication skills.
  • High-performance team building and strong team player.
  • Commitment to company mission and values.
  • Intermediate mathematical skills.
  • Constructively deals with conflict.
  • Adaptability, flexibility, and receptive to change.
  • Effective decision-making based on sound judgment and reasoning.
  • Basic understanding of networking, routing, and its components.
  • Knowledgeable and proficient in Microsoft operating systems and products.
  • Knowledgeable and proficient in Point of Sale Devices (Radiant, Verifone, G7, etc.).
  • Knowledgeable and proficient in computers and its components.
Physical Demands and Work Environment
  • Physical demands: Stand for prolonged periods, work longer than eight (8) hour shifts, reach, climb, balance, stoop, kneel, crouch, talk or hear, smell.
  • Work environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust, and cleaning solvents.


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