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Collections Specialist

2 months ago

Knoxville, Tennessee, United States PT Holdings LLC Full time
About the Role

We are seeking a highly motivated and organized Collections Specialist to join our team in Knoxville, TN. As a Collections Specialist, you will be responsible for engaging with customers to collect payments owed, making outbound collection calls, and working closely with team members to create ways to bring in cash and future revenues.

Key Responsibilities
  • Engage with customers by phone and email to collect on payments owed
  • Make outbound collection calls while maintaining and improving customer relations
  • Work closely with team members to create ways to bring in cash and future revenues
  • Perform account reconciliations as needed to ensure accounting records are aligned
  • Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment
  • Achieve daily call volume goals and monthly AR percentage goals
  • Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship
  • Monitor any changes in payment pattern and recommend customers for credit evaluation
  • Review orders on hold for release
Requirements
  • 2-5 years of experience in a collection, accounts receivable, or customer-facing type of role
  • Experience in handling a large volume small dollar portfolio with outbound call goals
  • Must be self-motivated, customer-centric, and highly organized
  • Experience reconciling AR accounts a plus
  • Ability to function effectively both independently and as a member of a team
  • Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment
  • Experience with Global Edge or other ERP software a plus
Benefits
  • Medical & Dental Insurance Coverage
  • Optional Short Term Disability Coverage
  • Long-Term Disability Coverage, plus optional Life and Vision Insurance
  • Paid time off for Vacations and Holidays
  • 401(k) Retirement Plan with Company match
  • Competitive starting hourly rate
About FESCO

FESCO is the premier provider of equipment service for the foodservice industry. With more than 30 years of dedicated service, we know foodservice inside and out. Our vision is to be the most reliable source of service management solutions for the foodservice industry.

We welcome diversity and are an equal opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.