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Operations Area Supervisor

2 months ago

Plymouth, Massachusetts, United States Amazon Full time
Operations Area Supervisor - Military Veterans Encouraged to Apply
Job ID: | Services LLC
Our Worldwide Operations network delivers millions of packages and smiles to customers every day. We are seeking driven, customer-oriented individuals who aspire to join our team as an Operations Area Supervisor.

In this position, you will oversee a team of hourly employees and will be accountable for engaging your team during their shifts to uphold the highest standards of safety, quality, attendance, and performance.

You will also play a crucial role in meeting our customer expectations to ensure orders are delivered accurately and promptly.

Our operational workflow consists of three main components: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - when products reach the customer's doorstep.

Please note that while all workflows may have slight variations, one thing remains constant:
our vision and commitment to the customer.

Key Responsibilities:
  • Support, mentor, and inspire your hourly workforce
  • Manage safety, quality, productivity, and customer delivery commitments
  • Collaborate with various support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop strategies to achieve business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where noise levels may vary and can be loud
  • Work in conditions that may involve variable temperatures and weather
  • Continuously climb and descend stairs (applies to sites with stairs)

BASIC QUALIFICATIONS:
  • 2+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:
  • 1+ years of experience with performance metrics, process improvement, or lean techniques

Amazon is dedicated to fostering a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.